Customer Testimonials

Staff was very friendly and professional. Jessica was very informative and helpful Service was good and fast.

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We had Christian as our sales advisor. Very nice, super transparent, and made our vehicle purchase process super stress-free, hassle-free, and helped us get the best deal possible. If you’re shopping around for a new vehicle I would ask for Christian !!

I took my vehicle in because water was coming in thru the right passenger windows. Finally I was told the windows had to be sealed. They had yo order a new windows just in case it broke. So I picked up my vehicle as I had to wait for the window to arrive. There is a two week turn around for the windows. I was not 0ffered a loaner car and now I have to cover the window every due to the rain. I called to see if a loaner call is available and was told no. He would IF ... Read More

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DealerRater - Nov 12, 2026

I took my vehicle in because water was coming in thru the right passenger windows. Finally I was told the windows had to be sealed. They had yo order a new windows just in case it broke. So I picked up my vehicle as I had to wait for the window to arrive. There is a two week turn around for the windows. I was not 0ffered a loaner car and now I have to cover the window every due to the rain. I called to see if a loaner call is available and was told no. He would IF he got one.

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Everyone was welcoming when I first arrived. The vehicle I was looking to buy was waiting for me at the front. Was also in and out in about two hours.

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If I could leave ZERO stars, I absolutely would! Let me start by saying that the customer service at this dealership is HORRIBLE. From the person who sold us the vehicle to the service department, our experience has been nothing but frustration, excuses, and a complete lack of communication. Please do your research before purchasing a used vehicle from this dealership. We purchased our 2023 Chevy Tahoe, and just THREE WEEKS after buying it, the check engine light came on. Throughout the year, we brought it in approximately 4–5 times, and all they seemed to do was perform system updates. Seriously, updates ... Read More

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Google - Nov 11, 2026

If I could leave ZERO stars, I absolutely would! Let me start by saying that the customer service at this dealership is HORRIBLE. From the person who sold us the vehicle to the service department, our experience has been nothing but frustration, excuses, and a complete lack of communication. Please do your research before purchasing a used vehicle from this dealership. We purchased our 2023 Chevy Tahoe, and just THREE WEEKS after buying it, the check engine light came on. Throughout the year, we brought it in approximately 4–5 times, and all they seemed to do was perform system updates. Seriously, updates for an engine light? Things got even worse when I was driving on the freeway with my children in the vehicle, and the Tahoe suddenly lost power and wouldn’t go over 56 MPH. It was terrifying and by far one of the scariest experiences I’ve had. Two weeks turned into one month. Then two months. Then THREE MONTHS. Communication was practically nonexistent. Every time we tried to get answers, we were given excuses. We were told employees had quit, and there was always another reason why nobody could provide us with an update. No rental vehicle, no real communication, and absolutely no sense of urgency. After getting outside help and involving an attorney, we finally received word that our vehicle was ready. Now, not even TWO WEEKS after getting our Tahoe back, THE CHECK ENGINE LIGHT IS ON AGAIN and won’t go pass 56MPH How is this acceptable? What frustrates me the most is that this vehicle apparently had similar issues before it was resold. If there were known problems, why sell it to another family without properly addressing them? We are now stuck with a vehicle that has caused us months of stress, wasted time, unexpected expenses, and a significant financial burden. We are upside down on this vehicle, and we’re the ones left dealing with the consequences. BUYER BEWARE. Do your research, ask questions, and think twice before purchasing a used vehicle here. Our experience has been absolutely unacceptable, and I wouldn’t want another family to go through what we’ve been through.

I was looking for a suburban and saw what I was looking for online. I called the dealership and Jimmy just so happened to answer. I asked about the vehicle and he sent me pictures and a video. I drove 4 hours to the dealership the next day to pick up my Suburban. I really felt like Jimmy was in the same city with me, as the paperwork was being handled, always in contact with me until I drove away in my dream vehicle. I definitely recommend Jimmy from Cavender Chevrolet!

Melissa did an outstanding job. She answered every question I had, it made purchasing my new truck simple and easy.

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I had a great experience and my salewoman Melissa Moon was the best she helped me choose a truck I loved and helped me get a great deal and helped me with any questions she is the best.

Everyone was considerate and helped me through the whole process.

Best decision ever they work hard for there customers can't be more grateful for Melissa and JP for there help 🙏 🙌

Sales agent was very courteous and patient. Gave me a good description of the vehicle and its options.

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The service agent and staff were knowledgeable and courteous. They discussed my questions responding with answers that were relevant and easily understood.

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Excellent Customer Service

I am completely blown away by the customer service at this dealership with not only everyone there, but specifically with Daniel Atemie. I made an initial inquiry through their website; I was very hesitant because I did not want to feel pressured into getting a car, I was not financially prepared for. My main goal was to figure out what I wanted my next car to be and the finances that came with it so I can begin to prepare myself. Daniel reached out to me shortly after, I explained I was merely just looking into my next vehicle and ... Read More

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Google - Nov 4, 2026

I am completely blown away by the customer service at this dealership with not only everyone there, but specifically with Daniel Atemie. I made an initial inquiry through their website; I was very hesitant because I did not want to feel pressured into getting a car, I was not financially prepared for. My main goal was to figure out what I wanted my next car to be and the finances that came with it so I can begin to prepare myself. Daniel reached out to me shortly after, I explained I was merely just looking into my next vehicle and I set hard parameters. I showed up this past Saturday at 9a to meet with Daniel. Immediately Daniel repeated back my parameters and then showed me vehicles within those. We looked at the 2027 Chevy Equinox's, all lines. I fell in love with the black Equinox with the leather interior. Daniel and his Supervisor worked together to give me a great deal on my trade in AND on the Equinox. Daniel stayed WELL within my parameters and did not try to push the sale on me. We met with JP in finance shortly after saying yes to the car. JP caught an even better deal for me where I can keep protective packages and then some all while staying within my budget. I am absolutely in love with my new Equinox and I genuinely believe that my experience with Daniel and JP made me more in love with my new car. All in all, I believe it took us about 2 hours, including a wash and detail (even though it's brand new!). I seriously had the best time and laughed a lot with Daniel and JP. I hope their supervisors see this review and give them the recognition they deserve!

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles ... Read More

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Google - Nov 4, 2026

WORST CAR-BUYING EXPERIENCE! I purchased a used vehicle from Cavender Chevrolet thinking I was making a good investment and getting a dependable car. Unfortunately, just ONE YEAR later, the engine blew and the AC went out, both at the same time. Not to mention, I have had nothing but issues throughout the year since the moment I drove the vehicle off the lot. When I reached out to the dealership, instead of offering a reasonable solution or standing behind the vehicle they sold me, I was given a few options: trade it in for another vehicle with even MORE miles and pay more money, have a $1200 car payment for a new car, or pay $11,000 for a new engine. Absolutely unacceptable and incredibly disappointing. Nobody expects to spend their hard-earned money on a vehicle only to face major mechanical failures a year later and feel like they're being left to deal with it on their own. I expected better customer service, better support, and some accountability. Instead, this has been one of the worst experiences of my life. I would NOT recommend Cavender Chevrolet, and I will NEVER do business here again.

Ray made me feel like I won and he went to bat to get a little more for our trade in . The process was simple and smooth

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet ... Read More

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Google - Nov 1, 2026

I bought a vehicle from here back in April/May, paid in full. The customer service was outstanding, and they really helped me get the best deal, also had an extended warranty added on. I called this summer, because I still hadn't received the title, or information about the warranty. I was told to wait a little longer. So I called October 26 time got away from me, and I was put through to the finance department, no answer, so left a message. No call back, so I called again on October 31. No answer and left a voicemail. Have yet to receive a call back.

Not good, the price and the advertising is misleading. Now I have to submit formal rescinding request for the contract.

Fantastic. No pressure. Just options when we asked. Jacob Mauro made the experience as pleasant as possible. The phrase, " Just call me with any questions" as he waited patiently nearby as my wife and I spoke about money, needs, credit, etc. It completely changed our expectations based on prior experiences at different dealersips in the past.

I have been using the service department for a year. From water pump changeout to point inspections. I was pleased with the service until this past Monday when I brought my truck in for some repairs the point check said needed to be done. Over 900 dollars of repair. Waited little over 3 hours. Went to pay the Bill and was informed now I have almost 4000 repairs to do. Now I have done this multi-point check twice this year. They claimed all my brakes were bad. They claimed they changed out my transmission oil where on the bill it said it was ... Read More

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Google - Oct 29, 2026

I have been using the service department for a year. From water pump changeout to point inspections. I was pleased with the service until this past Monday when I brought my truck in for some repairs the point check said needed to be done. Over 900 dollars of repair. Waited little over 3 hours. Went to pay the Bill and was informed now I have almost 4000 repairs to do. Now I have done this multi-point check twice this year. They claimed all my brakes were bad. They claimed they changed out my transmission oil where on the bill it said it was not recommended because of the mileage, but was charged for it. The truck did have a leak on the rear axle. I felt I need to verify. So I took to a mechanic and he checked my brake fluid to see if it was changed out because I was charged for flushing brake lines! He said it appears dirty. Then he checked my brake pads and both front were very good! Yes the back brakes needed to be changed out! I asked to check my transmission fluid to see if it was changed. He informed me it was hard to tell. I had him to change my brakes and fluid! As well as a tie rod bushing. I was planning to buy and continue my service here at Cavender Chevrolet! I will not do now! David

11/2/26 UPDATE!!!!!!! Still nothing… $55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system ... Read More

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Google - Oct 27, 2026

11/2/26 UPDATE!!!!!!! Still nothing… $55,000 Spent. No Vehicle. No Answers. No Accountability. What should have been an exciting $55,000 vehicle purchase has turned into an absolute nightmare. After looking at approximately eight vehicles at other dealerships, we finally found the one we wanted here. We drove over an hour and a half to purchase it, only to discover serious electrical issues almost immediately after bringing it home. This isn’t just a radio problem. ALL audio, including important vehicle alerts and warning sounds, cuts in and out. We’ve also experienced random flashing lights, raising serious concerns about the vehicle’s electrical system and safety. The dealership has now had our vehicle for almost THREE WEEKS. No fix. No explanation. No estimated completion date. What’s even more unacceptable is the complete lack of communication. EVERY update we’ve received has been because WE had to call THEM. Not once have they proactively reached out with meaningful information. Their response? Essentially, “We have no updates.” They offered a loaner vehicle, but because we live over 90 minutes away, we requested that they bring it to us. That request has been ignored, leaving us without our newly purchased vehicle or meaningful transportation assistance. We spent $55,000, and the moment something went wrong, it felt like we stopped mattering. I also seriously question whether these issues existed before the sale. I can’t say the dealership knew about them, but the fact that they appeared almost immediately after purchase certainly raises questions. To the general manager and ownership: How is it acceptable for a customer to spend $55,000, go nearly three weeks without their vehicle, receive no proactive updates, and have to repeatedly chase your dealership for answers? Who is actually taking responsibility for making this right? Anyone can provide great customer service when they’re trying to make a sale. The real test is how you treat customers AFTER you’ve taken their money. This dealership has failed that test miserably. BUYERS BEWARE. Based on our experience, I cannot recommend this dealership. $55,000 later, and all we have to show for it is frustration, inconvenience, and regret.

Would leave a 0 star if I could. This specific location has the worst customer service I have ever experienced. Guillermo and “new management” have 0 customer service skills. Upgrades were manipulated into the price of my vehicle, once confronting management about being charged for services not performed, he blamed it on new management and me “not coming back soon enough”. not to mention the service department constantly misdiagnosing my vehicle. Highly recommend staying away from this location, spend your hard earned money elsewhere

Sales force helpful. Service department is okay

THE SERVICE DEPARTMENT IS VERY SLOW!! It took over 2 hours to do a simple oil change and tire rotation. After 45 minutes, I had to ask for their email vehicle service updates… In addition, the women’s restroom was very dirty. Only one sink works and has been leaking since I was there 3 months ago….

Daniel did a great job working with me. Very responsive and answered all my questions.

I wasn’t going to write a review but I had a less than favorable visit to this dealership. Was initially helped by JP & Jesus and they were awesome and were very attentive. We initially saw a blue rav4 that we were ready to buy however it had undisclosed damage on the carfax but was very visible on the vehicle. It was all good, was then shown 2 other vehicles but wasn’t what we wanted. I thanked JP & Jesus for their time and along comes Steven saying that if I wanted a perfect car to buy new and ... Read More

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Google - Oct 17, 2026

I wasn’t going to write a review but I had a less than favorable visit to this dealership. Was initially helped by JP & Jesus and they were awesome and were very attentive. We initially saw a blue rav4 that we were ready to buy however it had undisclosed damage on the carfax but was very visible on the vehicle. It was all good, was then shown 2 other vehicles but wasn’t what we wanted. I thanked JP & Jesus for their time and along comes Steven saying that if I wanted a perfect car to buy new and yada yada. I didn’t want a new car I wanted the used one but not with undisclosed damage. He then went on about it trying to be smart which I had to tell him I was done with the conversation. He wasn’t even my salesman so I don’t know why he butted in. I hope he is not a manager because his customer service is truly lacking, if not I could see why there was very few people coming in on a Saturday. IF YOU VISIT THIS DEALERSHIP MAKE SURE YOU INSPECT THE VEHICLES REGARDLESS OF WHAT THE CARFAX SAYS.

Out of state buyer and was getting ready to drive 10 hours to buy a vehicle in which we had final numbers on and trade paperwork done on already and as we were getting ready to leave I was notified not by the dealership but by Facebook marketplace that they sold the vehicle from under me. Would not recommend at all, communication was terrible and just about wasted 20 hours of driving

I drove down from Austin to purchase the Chevrolet Equinox I could not find in town. I worked with Christian and JP in financing. Both were extremely accommodating and patient with my questions and concerns! Highly recommend Cavender to new buyers! Thank you to everyone! 👍🏼

Service manager took control and made things happen..and i truly thank him..I was getting now where with the uninformed misinformation desk worker who was fixed in her information and opinion

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Jacob and Daniel was great to work with

Melissa made the purchase of my Equinox so easy! She was very knowledgeable and helpful. I knew what I wanted and she made it happen! To the initial online application, to Melissa contacting me, to Juan, the Finance Manager, it was overall-a very easy, smooth and quick transaction.

Everyone was very professional, my sales person was wonderful , good work ethics . Excellent service. Definitely recommend you

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Jesse was straight forward and honest from the beginning and made the buying process enjoyable

⭐️⭐️⭐️⭐️⭐️ (my way of adding more stars) We couldn’t be happier with our experience purchasing our white Caddy! We came in pretty late, still carrying some negative vibes from our last dealership experience, and honestly, JP (Juan Gonzalez) and Jacob Mauro completely turned that around! Jacob was absolutely the best! He was attentive, patient, and actually LISTENED to what we wanted. That might sound like a basic expectation, but let’s be honest—not every salesperson takes the time to really listen. Jacob did, and it made all the difference! We pushed JP a little, and he absolutely exceeded our ... Read More

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Google - Oct 13, 2026

⭐️⭐️⭐️⭐️⭐️ (my way of adding more stars) We couldn’t be happier with our experience purchasing our white Caddy! We came in pretty late, still carrying some negative vibes from our last dealership experience, and honestly, JP (Juan Gonzalez) and Jacob Mauro completely turned that around! Jacob was absolutely the best! He was attentive, patient, and actually LISTENED to what we wanted. That might sound like a basic expectation, but let’s be honest—not every salesperson takes the time to really listen. Jacob did, and it made all the difference! We pushed JP a little, and he absolutely exceeded our expectations! He went above and beyond, and together, these two made what could have been a stressful experience an amazing one. I want EVERYONE to go check these guys out! We walked in with hesitation and left feeling appreciated, taken care of, and excited about our purchase. Thanks to Jacob and JP, they have officially earned ALL of our future business! Jacob and JP, you two have truly made the BEST impression on us. Thank you for turning our experience around and reminding us what great customer service is supposed to feel like. You guys are awesome! 🙌❤️

Cavander Chevrolet is an amazing dealership. They really go above and beyond to help you get a great deal on your purchase. Alan was very helpful and easy to talk. JP really helped me get the best rate I qualified for and make sure I was happy with the purchase. Thank you

I had a wonderful experience! Jimmy and the team worked quickly to get me into the vehicle I was wanting.

We had a great experience purchasing a car for our daughter! Travis was absolutely wonderful to work with. He listened to exactly what we were looking for and helped us find the right vehicle without making us feel pressured or rushed. He was friendly, helpful, and made the whole experience very easy. The financing department was also great. The process was quick, straightforward, and much easier than we expected. Overall, we are extremely happy with our experience and really appreciate the excellent customer service Travis and the entire Cavender team provided. We would definitely recommend them to anyone looking for ... Read More

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Google - Oct 10, 2026

We had a great experience purchasing a car for our daughter! Travis was absolutely wonderful to work with. He listened to exactly what we were looking for and helped us find the right vehicle without making us feel pressured or rushed. He was friendly, helpful, and made the whole experience very easy. The financing department was also great. The process was quick, straightforward, and much easier than we expected. Overall, we are extremely happy with our experience and really appreciate the excellent customer service Travis and the entire Cavender team provided. We would definitely recommend them to anyone looking for a vehicle. Thank you for making such an important purchase for our daughter a great experience!

We had a great experience with Travis Jones! He was very helpful and worked with us to get a great offer on the 2027 Chevy Traverse Z71 that we really wanted. I truly appreciate his time and effort in making the process easy and smooth. We would definitely recommend him to anyone looking to buy a car!

10/10 Carlos McGuire is amazing!! I had a truck at a different location(Northside/San Pedro) that was sitting there for 1 week straight with no updates, I took the truck to this location and the fixed it within 1 hour! Absolutely amazing service and great experience overall

I purchased a truck with a factory warranty, and right around 95,000 miles, the transmission started showing signs of failure. I took it to a reputable mechanic who quoted me approximately $4,000 for repairs. Interestingly, the mechanic suggested I check whether my truck was still under warranty. I contacted Boerne Chevrolet, and after confirming that my warranty was still valid, they inspected the truck and told me all it needed was a transmission flush and fluid replacement. Fast-forward six months, and the transmission issues returned. Since we had moved, I took the truck to another reputable shop, where I was told the ... Read More

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Google - Oct 9, 2026

I purchased a truck with a factory warranty, and right around 95,000 miles, the transmission started showing signs of failure. I took it to a reputable mechanic who quoted me approximately $4,000 for repairs. Interestingly, the mechanic suggested I check whether my truck was still under warranty. I contacted Boerne Chevrolet, and after confirming that my warranty was still valid, they inspected the truck and told me all it needed was a transmission flush and fluid replacement. Fast-forward six months, and the transmission issues returned. Since we had moved, I took the truck to another reputable shop, where I was told the transmission needed to be replaced at a cost of $4,000–$5,000. When I explained what Boerne Chevrolet had done, the mechanic told me that a transmission flush can sometimes temporarily mask a failing transmission without addressing the underlying problem. What frustrates me most is that I brought the truck in while it was still under factory warranty, specifically because I suspected the transmission was failing. Now, six months later, I’m facing a $4,000–$5,000 repair bill that potentially should have been covered. Whether this was intentional or simply poor diagnostics, the outcome is unacceptable. I trusted Boerne Chevrolet to properly diagnose and address the problem while my vehicle was under warranty. Shame on Boerne Chevrolet. Customers deserve better.

Andrew from Services (Parts) did a great job cutting the two keys for my 2015 Malibu! Give him a bonus, such a good and friendly worker.

Jesse Morales was excellent and we are very satisfied. Will recommend him to future buyers

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A great experience. I purchased 2 used cars. The whole process went quite smoothly. Melissa Moon , our sales professional did a great job. She is very knowledgeable of the used vehicles. JD was out finance professional. No pressure me. Very professional. Best part .. they will deliver the vehicles to us 😀Thanks Cavender!

Melissa, and Jon were awesome. I got a truck I been chasing for years and they both were very informative and patient with my wife and I. I left with my truck and love it.

We had the pleasure of working with Alex Sinokrot to buy a new truck at Chevy Cavender and would highly recommend. We spoke to him a few days prior to purchasing and he was very helpful answering questions and negotiating before driving a few hours to meet with him and pick up the truck. This was a much better dealership than Capitol Chevy. Thank you Alex and team again for making our dreams come true, we love the truck!

Great experience overall! 100% recommended! Definitely coming back next time I’m in need of a vehicle!

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It took 8 days for warranty work, replacing the driver side mirror. Absolutely unacceptable and disappointing. I also needed my infotainment system checked out and that never happened.

Had a great experience with Cavender Chevrolet. Christian was extremely helpful with my trading my vehicle. Got a fair deal on the transaction. Highly recommend this dealer.

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Jacob Mauro is THE BEST. He worked so hard to make sure that I got a vehicle I was happy with, even if it was one he couldn't get in his store. Lucky for me, we were able to get what I wanted in the suburban, I just had to wait for the 2027 model year. It came in and it's just perfect. I am so appreciative that there are still great sales people out there who ACTUALLY care about the customer!

Lo v e my new vehicle and the experience i had with the sales person. Very attentive to my needs thank you for such a wonderful experience.

The service advisor is not very knowledgeable I just don't think all the added charges are good 3% for credit card and then 17% for miscellaneous stuff whether they use it or not for me that's a value-added tax not worth anything and it always takes me off if I go there for one thing I'm paying for rags and everything else it's not being used

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We had an excellent trouble free experience during our buying process. Melissa Moon went above and beyond to get everything set before we even arrived at the dealership. I would definitely recommend her to anyone looking to buy a new vehicle.

Johnny was very responsive and made my transaction very quick.

Imagine buying a brand new suburban- all the bells and whistles only to have the sound go out- not only the radio but the blinkers and all sensors- anything that would serve as a safety measure- nothing working. Then your told it’s a known issue it can’t be fixed- no trying no nothing! Your suppose to just except it a love on. BUYER BEWARE!!! No one buys a new vehicle to loose all sounds inclusive of the radio! Find a better car and dealership!

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Cavender Chevrolet and our salesman, Jacob Mauro, made our experience of buying a vehicle wonderful. Cavender Chevrolet and Jacob Mauro are top notch in my book.

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The service people were polite and patient.

Everything went smooth and Melissa was very helpful in getting us a new vehicle today

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No pressure sales and finance. Guillermo and Domenic provided great sales and financial services The make ready team did a very good job and a full tank of gas. Fantastic job by all.

I brought my vehicle in on 9/9 for an AC that wouldn't cool, an oil change, and a right side step issue that had been assessed the month before but not fixed in the prior visit. I have an extended warranty so I had asked they assess the AC for warranty repair and let them know the side step had already been approved last visit however I didn't repair at the time because the warranty required a deductible payment and the work wasn't significant enough to pay the deductible. But now the car was back with an AC ... Read More

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Google - Sep 24, 2026

I brought my vehicle in on 9/9 for an AC that wouldn't cool, an oil change, and a right side step issue that had been assessed the month before but not fixed in the prior visit. I have an extended warranty so I had asked they assess the AC for warranty repair and let them know the side step had already been approved last visit however I didn't repair at the time because the warranty required a deductible payment and the work wasn't significant enough to pay the deductible. But now the car was back with an AC problem so I had planned to pay the deductible for both the side step and the AC work to be completed. Service visit was pretty sluggish to start I made an appointment for the 9th but dropped it off the 8th so they could have the full 9th to start work they told me my appointment time was first slot in the am, and I understand its not immediate but it should have at least been started at some point that day. Nobody did anything on the day of my appointment which was frustrating. It took about a week to assess the AC and get warranty company to cover but when my service guy called to tell me the AC work had beer approved he told me they didn't approve the side step brackets. I asked why and my service guy told me he didn't know but to call the number on the warranty paperwork...I have never had the dealer ask me to call the warranty people this has always been the dealer responsibility. I called the warranty company told me it was denied because they don't replace parts that were missing. I have no idea what was going on in this shop, the brackets were on the vehicle my prior visit because it was called in to warranty as broken needing new brackets, but this time they called and told the warranty company I had no brackets. I had to call Carlos back, and explain what the warranty company said. I have no idea what happened except that I got a call on the 17th to tell me the AC work and the oil change were completed and the warranty company approved the side step work but the part would take a couple of days. Was supposed to be in Tuesday the next week. On the 22nd Carlos called and said the parts wouldn’t be in on Tuesday like originally quoted that the parts were delayed and he would let me know the ETA. I messaged the next day to get an update, and service guy was out. I don't know how things work when service guys are out but there was zero coverage, so what happens to a service in progress it just waits until the service guy comes back? A nice woman Jessica helped me, fabulous customer service. Said the part wasn't going to even be in until 10/11 and this sure would have been nice to know. She said checked the status and was told it was ready after reviewing the notes except the side step work so I went to pick it up that evening on the 23rd. I pay my deductible and go out to the car and they had used my wheel lock and so looked to make sure it was returned and it was not. I had to go back in and for 15 minutes they looked and couldn't find it, so made a note and said they would find one. Frustrating they lost my lock I shouldn't have to be the oversight the service team should be more profesional than that. when this isnt done because now as a customer have to wonder if you really did the oil change. Another gentlemen on the service team overheard what I said and immediately said lets go pull the dipstick. He pulled it and said, this oil hasn't been changed. 1 am really upset at this point as the car has been there two weeks and you couldn't even change the oil. They noted both the wheel lock and the oil not changed and I left. To make this experience better, I got my car home and at about o clock my car alarm started going off and proceeded to go off about every 90 minutes until about 3 am when I left the car unlocked outside so I could sleep. This is my third time at Cavender Chevrolet, I changed from Cevender GMC which is closer to me but the service department was crap, this one isnt any better. Is it really too much to ask for people to just do their job. Nothing more, nothing less, just do your job!

Good selection of vehicles. My salesperson Guillermo was great as well as Domenic my finance person. The make ready team did a fantastic job as wee.

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Best experience purchasing my wife’s suburban. Thank you Joe Hernandez and Lorna for making this deal happen and putting tremendous amount of effort to make it as smooth as possible.

Cavender Chevrolet was great! The entire process was very easy from the start of the purchase to me driving off with my vehicle. Russell Johnson is to be commended! Everything went according to plan! I would definitely recommend this location for a vehicle purchase.

Jesse Morales was my sale person he was awesome help me with everything had been talking to him for awhile never pressured me and every the dealership is awesome

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Right product, very knowledgeable, and no pressure!

Dealer had right truck, right price, no pressure, and very professional salesman(Jacob Mauro). I would definitely recommend him.

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My brother and i visited Cavalier Chevrolet to look at a slightly loved Tesla which he purchased and i ended up buying a Chevrolet Equinox. Alex was our sales guy and Patrick the sales manager were amazing, friendly and straightforward. It was a chore driving from Austin but i would do it again. Its so hard to buy a car without dealership nonsense. If you want to buy a new our used car; go see Alex. Aaron and JP in finance were also great no pressure guys. 5 star experience.

Very pleased with salesman and all other staff.The salesman explained all of the features of the truck and it was very clean when we . Overall very good.

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Great service I am in the market for a car now! I have had great help looking and treated with the upmost respect. They are helping me get just what I want and am looking for!!! Can’t wait to be in my new car soon!

Great dealership!!! Alex Sinokrot was very helpful and made buying a car easy experience.

Love my new 2026 chevy Travis was amazing easy process and best service

Very professional sales staff. Competitive prices. Great selection of vehicles.

Jon Cantu took good care of me. Was able to trade in my pickup on a new Silverado seemlessly.

It was a pleasure to work with Jacob. He was very knowledgeable about the vehicles we were looking at, and didn’t pressure us.

Travis is amazing! He is always looking out for me. This is the 2nd car I have purchased from him and I refer him to all my friends and family. I can't say enough about his customer service! If I could give 10 star I would. Keep doing what you're doing Travis you are amazing!

Worked with my needs and wishes for a new vehicle. Made the process as quick and painless as possible!

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Paul Johnson was very knowledgeable and took the time to explain my vehicle issues. He also kept me informed of the status of my vehicle.

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Had full service oil change, filters, tires rotated and balanced and a repair that service worked with my insurance program to cover. Battery went completely dead and left me stranded less than a week later. Full service indicates the battery was checked but I question if it really was

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Great professional and customer service, great communication on service being performed and follow up.Quick response on vehicle diagnostics.

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This place is no good. Will not negotiate. 2nd salesman was rude play hard. The sales manager does not care . My credit not good but they got me done on 38k Silverado for $900 month when I wanted used way way less tundra they had. There vehicles are between 4k to 6k over retail 😂. Again credit not that good but not going to be stupid with a big purchase 😂. I ask to meet in middle of my approval on tundra. They plain said no. Not right at all!!! Be careful

Jesus was really helpful in helping me get my truck and working with getting my payment within my budget. He even met me halfway to deliver the truck!

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People were nice and helpful non kn mmm mmm ok oo I ii ty tu

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Jesse Morales is a great sales person. Took time to go over everything we asked him.

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Everyone I dealt with were professional, enthusiastic and knowledgeable about their products. There was no pressure placed on me at any time in the buying process.

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Service was quick and reasonably priced for an oil change. Week be going back on next oil change

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Tried to buy a Silverado from this dealership. Initial salesman did not know basic features of the car, then became sarcastic with me I opted not to purchase the vehicle based on the wrong information he gave me. A different salesman had to walk me through the actual features a couple of days later. During all of this I had a verbal deal in principal with the sales manager. When I came back with my trade-in, title, and loan approval suddenly the sales manager would not honor his commitment as to the price of the truck. Therefore the deal did ... Read More

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DealerRater - Aug 31, 2026

Tried to buy a Silverado from this dealership. Initial salesman did not know basic features of the car, then became sarcastic with me I opted not to purchase the vehicle based on the wrong information he gave me. A different salesman had to walk me through the actual features a couple of days later. During all of this I had a verbal deal in principal with the sales manager. When I came back with my trade-in, title, and loan approval suddenly the sales manager would not honor his commitment as to the price of the truck. Therefore the deal did not happen. I value professionalism and integrity above all else when working with a car dealership and in my opinion, Cavender Chevrolet fell short on both.

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Went to look at a Silverado. Initial salesman I dealt with didn't understand basic features of the truck leading me to not want it which took some back and forth to straighten out. Sales manager and I verbally came to an agreement as to the price. I came back to purchase the truck with the title to my trade-in and an approved loan and suddenly they couldn't honor the deal we had agreed to. They used to advertise "confidence is Cavender". I don't know what they were referring to with that. Everyone was very nice, ... Read More

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Google - Aug 29, 2026

Went to look at a Silverado. Initial salesman I dealt with didn't understand basic features of the truck leading me to not want it which took some back and forth to straighten out. Sales manager and I verbally came to an agreement as to the price. I came back to purchase the truck with the title to my trade-in and an approved loan and suddenly they couldn't honor the deal we had agreed to. They used to advertise "confidence is Cavender". I don't know what they were referring to with that. Everyone was very nice, but in the end it was just bait and switch sales crap. Pickup trucks are a dime a dozen in Texas. Better to go somewhere else.------------------------------------------------update---------------- I don't believe this response is real. I've tried to reach out to Patrick a couple of times since the deal fell through. He doesn't reply. I think this response is just to make anyone who reads it believe that Cavender is trying to make things right. My experience is that they are not.

I inquired on a car they sold it so I went elsewhere, the salesman called and I told him I bought a car elsewhere so he said I hope you enjoy electrical problems and hung up… avoid jimmy Young

Jacob was great answered all questions! All personnel were very informative & explained everything about car

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Dealership was clean , salesperson friendly and professional overall excellent experience. Would recommend this dealership to family and friends

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Jimmy young talked a really good game. I fell for it, purchased a used Tahoe. Called him 4 days later… now all of a sudden the service department takes 7 days to diagnose and I get no loaner. Sales managers won’t call me back…. Jimmy slipped in a 1000$ hidden cost from the first form I initialed and the second form he came back…. He is truly a used car salesmen. Be careful if you sit with him, that Navy sign behind him does not represent his character.

If I am at the service department for service on my Chevrolet vehicle I do not want to be approached by salesmen trying to get me to trade my car in. If I wanted a new car I would have went to the dealer side, but I was there for service.

I am a disabled veteran and they told me they offered free oil changes. I have never been able to redeem them on either of my cars because finance didn't have me sign the proper papers according to them.